Terms and Conditions

Definitions:

You, the Client: a person or company buying a product/service from us.

Step One Limited (Step One Limited, us, our): the product/service vendor as identified on your Invoice of electronic notification of payment

Order Confirmation: formal acknowledgement of product/service ordered by you, sent or made available on the Internet by Step One Limited.

Price: stated in Order Confirmation.

Product/Service (Product): as described in Order Confirmation and may include 3rd Party Products/Services.

3rd Party Products/Services: all goods/services that are not Step One Limited-branded Products/Services.

The Web Site: the Internet site at http://www.stepone.co.uk or as otherwise advertised as being a web site associated with Step One Limited.

Application

This Agreement applies to this sale and all statements made by Step One Limited in brochures, price lists, adverts, quotations, on the internet or verbally. Any variations to this Agreement must be confirmed by Step One Limited in writing. Any other Terms and Conditions are excluded. Placing your order means acceptance of this Agreement. This Agreement does not apply to Product purchases from a reseller or distributor nor is it a reseller or distribution agreement.

This Agreement also applies to any educational and/or vocational guidance provided by Step One Limited and received by the client of Step One Limited. By using Step One Limited's website to access any of its products and services, the client is accepting Step One Limited's disclaimer as found at the end of this document.

This disclaimer also applies to clients accessing and/or meeting with any of Step One's advisers in whatever capacity.

Quotations/Orders/Contract

Quotations are only valid in writing and during the period that they state. If unstated, the period is 10 days (incl. 3rd Party Products). Orders may be received by writing, internet, telephone or fax but are only binding when accepted by Step One Limited in a written Order Confirmation. Please check the Order Confirmation and notify Step One Limited of any mistake in writing immediately or the details stated in the Order Confirmation will apply to this Agreement.

Price & Payment Terms

Products prices, tax, shipment, insurance and installation are as shown on your invoice or electronic notification of payment. Changes to exchange rates, duties, insurance, freight and purchase costs may cause Step One Limited to adjust prices accordingly. Payment will be made before supply or, if agreed, within 30 days of the invoice date without further notice from Step One Limited. Payment timing is of the essence. Step One Limited may suspend deliveries, services or Licenses until full payment for that order. If payment is late, and you purchase as a company, the maximum standard interest rate will apply on the late amount and if you purchase as a Consumer, interest will be at 2% above the minimum lending rate on the late amount. In either case, the costs of recovery shall be payable by you. Cheques may only be accepted conditionally.

Acceptance (Products)

When you receive Product you must inspect it for any defects or non-conformity within 7 days. After this period, you will have accepted Product. If Step One Limited agrees to the return of Product at its choosing, it must be in its original condition with packaging, a return note and proof of purchase; the return costs may also be payable by you.

Warranty

Step One Limited does not give a warranty guarantee protection for:

• damage caused by incorrect installation, use, modifications or repair by any unauthorised 3rd party or yourself;
• damage caused by any party (except Step One Limited) or other external force;
• fitness for any particular purpose;
• 3rd Party Products, Software and IM specified by you. You will receive the warranty or license for these products directly from their manufacturer or licensor.

Liability

Step One Limited accepts liability for any private property loss or damage, death or personal injury caused by the negligence or deliberate misconduct of Step One Limited.
Step One Limited does not accept liability for

• indirect or consequential loss
• loss of business profits, salary, revenue, savings,
• damage remedied by Step One Limited within reasonable time,
• loss avoidable by you through reasonable conduct, including backing up all data and following Step One Limited's reasonable advice generally,
• all items excluded from the Warranty or by Force Majeure.

Intellectual Property (IP)

Step One Limited indemnifies you from all costs and liabilities from any claim that use of Product infringes any 3rd party IP. Step One Limited may recall and exchange or modify Product or refund you, minus depreciation in this event. You indemnify Step One Limited for any IP specified or owned by you and integrated into Product. Step One Limited is allowed to litigate, negotiate and settle claims and you must assist us at our expense (except where IP specified or owned by you is allegedly infringing) when litigation is directly related to your Product. You must notify Step One Limited immediately of any infringing or unauthorised use of Product or IP in it. Step One Limited does not indemnify you for

• 3rd Party Products and Software,
• unauthorised modification or
• any claim caused by the use of Products in conjunction with anything not supplied by Step One Limited.

Software

Software is supplied subject to license and warranty of the Software licensor, which may be Step One Limited or a 3rd Party. You must comply with that license.

Export Control

You acknowledge that Product may include technology and Software which is subject to US and EU export control laws and laws of the country where it is delivered or used: you must abide by all these laws. Product may not be sold, leased or transferred to restricted / embargoed end users or countries or for a user involved in weapons of mass destruction or genocide without the prior consent of the US or competent EU government. You understand and acknowledge that US and EU restrictions vary regularly and depending on Product, therefore you must refer to the current US and EU regulations.

Force Majeure

Neither party will be liable for any breach of its obligations resulting from causes beyond its reasonable control; examples include strikes, terrorist acts, war, supplier / transport / production problems, exchange fluctuations, governmental or regulatory action and natural disasters. If this lasts more than 2 months, this Agreement may be terminated by either party without compensation.

Confidentiality

Each party must treat all information (written, oral or in electronic form) received from the other marked "confidential" or reasonably obvious to be confidential as it would treat its own confidential information.

Termination

Step One Limited may terminate this Agreement with immediate written notice if you:

• fail to pay on time,
• breach or Step One Limited suspects you have breached export control laws.

Either party may terminate if the other:

• commits a material or persistent breach of this Agreement and fails to remedy this within 30 days of written notice from the other; or
• becomes insolvent or is unable to pay debts as they fall due.

Your obligations as a Client

You are responsible for:

• your own choice of Product and its suitability for purpose
• your telephone & postal charges in contacting Step One Limited, if any.
• You must provide Step One Limited with all reasonable courtesy, information, cooperation, facilities and access to enable Step One Limited to perform duties, failing which Step One Limited shall not be obliged to perform any Service or assistance.

Data Protection

Your data will be held and/or transferred in strict accordance with the applicable data protection laws and Step One Limited data protection registration. You consent to your personal data being transferred to a Step One Limited company outside of the EEA.

Consumer Rights

If you are a Consumer you may cancel your purchase at any time within 7 working days of receipt without cause and receive a refund of the Price paid. To do this you must inform Step One Limited in writing and return the products immediately, in the same condition you received them and at your own cost and risk. Any statutory Consumer rights are unaffected by this Agreement. This does not apply to any business Client or user.

Jurisdiction

English law and the exclusive court jurisdiction of the English courts will apply to this Agreement. The Vienna Convention on Contracts for the International Sale of Goods is excluded

Use of Material

Step One Limited is committed to protecting the privacy of our users, and providing a safe, secure user experience. Step One Limited will use its best efforts to ensure that the information you submit to us remains private, and is used only for the purposes as set forth herein (see Privacy Policy).

Step One Limited authorises you to view and download a single copy of the material on the Web Site solely for your personal, non-commercial use.

The contents of this Web Site, such as text, graphics, images, logos, button icons, software and other "Material", are protected under United Kingdom and foreign copyright, trademark and other laws. All Material is the property of Step One Limited or its content suppliers or clients. The compilation (meaning the collection, arrangement and assembly) of all content on this Web Site is the exclusive property of Step One Limited and protected by international copyright laws. Unauthorised use of the Material may violate copyright, trademark, and other laws. You must retain all copyright, trademark, service mark and other proprietary notices contained in the original Material on any copy you make of the Material. You may not sell or modify the Material or reproduce, display, publicly perform, distribute, or otherwise use the Material in any way for any public or commercial purpose. The use of the Material on any other web site or in a networked computer environment for any purpose is prohibited. You shall not copy or adapt the HTML code that Step One Limited creates to generate its pages.

Acceptable Web Site Use

Users may not use the Web Site in order to transmit, distribute, store or destroy material:

in violation of any applicable law or regulation

in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy, publicity or other personal rights of others

that is defamatory, obscene, threatening, abusive or hateful

Users are prohibited from violating or attempting to violate the security of the Web Site, including, without limitation:

accessing data not intended for such user or logging into a server or account which the user is not authorized to access

attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Web Site, overloading, "flooding", "spamming", "mailbombing" or "crashing"

sending unsolicited e-mail, including promotions and/or advertising of products or services

or forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting

Violations of system or network security may result in civil or criminal liability. Step One Limited will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

Specific Prohibited Uses

The Web Site may be used only for lawful purposes by individuals seeking employment and career information and guidance. Step One Limited specifically prohibits any use of the Web Site, and all users agree not to use the Web Site, for any of the following:

posting any incomplete, false or inaccurate biographical information or information which is not your own accurate curriculum vitae

posting any franchise, pyramid scheme, "club membership", distributorship or sales representative agency arrangement or other business opportunity which requires an up front or periodic payment, requires recruitment of other members, sub-distributors or sub-agents

deleting or revising any material posted by any other person or entity

using any device, software or routine to interfere or attempt to interfere with the proper working of this Web Site or any activity being conducted on this site

taking any action which imposes an unreasonable or disproportionately large load on this Web Site's infrastructure

If you have a password allowing access to a non-public area of this Web Site, disclosing to or sharing your password with any third parties or using your password for any unauthorised purpose.

Attempting to decipher, decompile, disassemble or reverse engineer any of the software comprising or in any way making up a part of the Web Site.

Aggregating, copying or duplicating in any manner any of the materials or information available from the Web Site.

Framing of or linking to any of the materials or information available from the Web Site

Miscellaneous

If any part of the Agreement is found to be invalid or unenforceable by a court, the rest is unaffected. Step One Limited may subcontract, assign or transfer its obligations or rights to a competent third party whether in whole or in part. You may not assign or transfer any of your obligations. All notices must be in writing (by hand, email, fax or 1st class post deemed delivered 48 hours after posting) and sent to a legal officer of either party.

If you do not accept the Terms and Conditions stated here, do not use this web site and service. By using this web site, you are indicating your acceptance to be bound by the terms of these Terms and Conditions.

CLIENT SESSION - TERMS AND CONDITIONS
Step One Limited - Disclaimer

1. In these terms and conditions "Client" means any registered Client member of STEP ONE LIMITED and "Adviser" means any registered advising member of STEP ONE LIMITED. STEP ONE LIMITED is the fully owned website of Step One Limited and in these terms and conditions the use of the terms STEP ONE LIMITED shall also be understood as referring to Step One Limited.
2. By confirming during registration that you have read these terms and conditions and whilst continuing to register as a member of STEP ONE LIMITED you are notifying your acceptance of these terms and conditions and that they shall be binding in all circumstances in relation to your use of the service provided by STEP ONE LIMITED.
3. Clients commit to behaving appropriately at all times during work with Step One Limited and in the course of any communication with Advisers and accept that STEP ONE LIMITED will consider any inappropriate behaviour as a serious and fundamental breach of agreement and may terminate their membership at any time if STEP ONE LIMITED has reason to believe that they have behaved inappropriately without the necessity for STEP ONE LIMITED to define or justify the reason for its decision.
4. STEP ONE LIMITED reserves the right to monitor all work as applied by user and all communications without notice to the Client for the purpose of ensuring the security of STEP ONE LIMITED and to ensure the safety of Advisers and Clients.
5. STEP ONE LIMITED reserves the right to take and retain a screenshot or screenshots of Clients during each session that the Client takes part in without notice to the Client for the purposes of security and for communication only with Advisers for the purposes of session records.
6. Clients agree not to make any attempt to contact Advisers other than through the mechanisms supplied by STEP ONE LIMITED and that any attempt to do so will be considered a serious and fundamental breach of these terms and conditions and may lead to immediate termination of their membership without refund of any monies related to lesson credits outstanding.
7. STEP ONE LIMITED and the Client agree that once session credits have been purchased sessions will be provided by STEP ONE LIMITED to the Client irrespective of any change in pricing that may occur between the date of purchase of the credits and the date sessions taken using those credits.
8. Session credits once purchased are not refundable for their monetary value and it is the responsibility of the Client to ensure that they are able to use the session credits to take sessions within the lifetime of the credits.
9. These terms and conditions establish privacy of contract between STEP ONE LIMITED and the Client only and the session credits may only be used by the Client who originally purchased the session credits and cannot be transferred assigned or negotiated to or with any other third person who is not a party to these terms and conditions.
10. session bookings may be cancelled up to 24 hours before the lesson is due to start and the i credit will be re-allocated to the Client's account for the purposes of booking further sessions.
11. In the event that a Adviser has to cancel a session booking the Adviser will contact the Client via the website to inform them and the session credit will be re-allocated to the Client's account.
12. In the event that an Adviser fails to attend a booked session or does not complete the session then the Client should contact STEP ONE LIMITED by email within 24 hours of the end time of the lesson. STEP ONE LIMITED will investigate the situation and the session credit will be refunded to the Client's account if the details of the case are as stated by the Client and the cancellation or non-completion of the session was the responsibility of the Adviser.
13. STEP ONE LIMITED will at all times endeavour to ensure that the technical quality of its service is of the highest quality appropriate to the method of communication but will not be held responsible for technical problems experienced by Clients with their own equipment or with communications over the internet or such other causes which are outside of their control.
14. Any complaint that the Client has with the service provided must be communicated by email using the email facility on the STEP ONE LIMITED website within 24 hours of the end of the lesson concerned.
15. STEP ONE LIMITED will not be held liable to the Client his or her agent or any other third party for any consequential loss whatsoever that may be claimed as a result of the service it provides or any deemed failure to provide that service.
16. STEP ONE LIMITED reserves the right to amend the Terms & Conditions at any time and to notify all Clients via either email correspondence or other appropriate means.

GUIDANCE - TERMS AND CONDITIONS
Step One Limited - Disclaimer

1. STEP ONE LIMITED does not accept any responsibility for action taken as a result of the guidance to Clients that it provides.
2. STEP ONE LIMITED advises and guides only, it does not recommend any actions taken by its Clients.
3. All decisions and courses of action taken by the Client as a result of advice and guidance received from STEP ONE LIMITED are purely and simply the responsibility of the Client.
4. It therefore falls to the Client to accept responsibility for their own actions as a result of receiving advice and guidance from STEP ONE LIMITED.
5. This agreement is in force from the time the Client begins work with STEP ONE LIMITED, and is of an indefinite duration.

Step One Limited is a limited liability company registered in England and Wales.

Registered No: 3760527

Registered Office:
10 Culverwell Gardens
Winchester
SO23 9JG

Phone: +44 (0)7900 213383

Home | Services | Students | Parents | Schools | Help

© Copyright Step One 2011